Promising Effort to Curb Elder Financial Abuse

Promising Effort to Curb Elder Financial Abuse...

How lawyers will get trained to spot and report potential dangers Financial abuse of the elderly has been called “the crime of the 21st Century” by Kiplinger’s. And as many as one in 20 older adults in America may be victims, according to a new study in the Journal of General Internal Medicine. Can anything be done to prevent this growing disgrace?  Maybe. I’m optimistic about a new effort aimed at getting lawyers to spot and report financial fraud targeting older Americans — scams that have ensnared Mickey Rooney, Brooke Astor and millions of lesser-known people. Why the EIFFE Initiative Has Potential The nonprofit Investor Protection Trust and its sister organization, the Investor Protection Institute have joined up with the American Bar Association (ABA) to launch the Elder Investment Fraud and Financial Exploitation (EIFFE) Prevention Program Legal. “We want to turn the tide and see fewer victims — instead of seeing elder abuse increasing, as it is now,” says Don Blandin, President and CEO of the Investor Protection Trust and the chief architect of the EIFFE program. The EIFFE program has potential, I think, because lawyers can be among the first to spot potential trouble. “We knew that a lot of attorneys — not just elder law attorneys — are helping seniors with estate plans and wills and powers of attorney, so they would be in a position to spot someone who could potentially be at risk of financial exploitation,” says Blandin. Lawyers Want to Get Involved One encouraging sign: lawyers surveyed by the three groups behind EIFFE said they want to help. Nine of 10 practicing attorneys among the 674 surveyed said they’d be willing to participate in a continuing legal education program “about detecting, preventing and redressing”...
Convincing an Interviewer You Want to Downshift

Convincing an Interviewer You Want to Downshift...

To snag a position with less stress, take these three steps If you’re nearing retirement, you might be thinking about finding a less demanding job with a better work-life balance: One with fewer hours, less responsibility or reduced travel demands. But when you’re ready to apply for a less-stress job for less pay, how do you communicate that effectively to potential employers? More to the point, how do you do so without seeming like you’ve lost your competitive drive? It’s a challenging situation. We are taught to approach the career ladder as a forward climb — one that leads progressively upwards to positions of greater status, pay and responsibility. But when you reverse direction and want to take a step downwards, employers tend to react with skepticism. They worry that downshifting is code for “tired and checked out.” (It doesn’t help that a Gallup survey last year found that workers in their 50s and 60s are America’s least engaged.) And they fear that if you accept a lesser role than the one you just had, you’ll be bored and leave when a better opportunity arises. Given these concerns, the key to convincing an employer to let you downshift is to do three things: Reformat your job search materials — resumé, LinkedIn Profile and cover letter — to be in alignment with your desired job. Target employers and industries that are receptive to midlife career changers and flexible work schedules. Prepare yourself to effectively address the employer’s concerns during the interview process. Now, let’s take a closer look at each of these “must-do” strategies: Reformat Your Job Search Materials If you want employers to take your request to downshift seriously, you need to edit your resumé and LinkedIn profile so...
7 Secrets to Get Good Customer Service by Phone

7 Secrets to Get Good Customer Service by Phone...

Agents are now better trained, if you can get past phone purgatory Over the past few months, I’ve had to make more than my usual share of calls to customer-service centers. The calls dealt with issues mundane (trying to learn what happened to an undelivered online order); frustrating (seeking help setting up a new printer) and serious (trying to assist my daughter in signing up for health insurance). I’ve spent hours trying to get these issues resolved and here’s what I discovered: Once I reached customer-service agents, almost all were polite and patient, knowledgeable and helpful. But… it’s become increasingly difficult to reach live ones. Making It Hard to Find the Number Many companies seem to have made it deliberately hard to find the appropriate number to call. Phone numbers are conspicuously absent from monthly bills and useful contact information rarely appears on websites of manufacturers, retailers and service providers. When I did manage to find the right number to call, I typically had to wait at least 30 minutes to speak with someone. And that was often just the first step in a series of transfers to other people who could allegedly help me. Sometimes they could. But often, my call was transferred to another person or disconnected, forcing me to start all over. After speaking to four customer-service experts, I learned that my experiences were not uncommon. They Don’t Want to Talk to You “There’s no question a lot of companies don’t really want to talk to you,” says Chris DeRose, co-author of Judgment on the Front Line: How Smart Companies Win By Trusting Their People. “It’s no accident that you have difficulty finding a number to call. Many companies promote FAQs and email queries aggressively and...